Support
This is a translation provided for convenience; the Turkish version prevails in case of conflict. Turkish version
Having a problem, got a suggestion, or found a mistake in a puzzle? Write to us, we read every message.
Contact us
Email: thecrimelogs.contact@gmail.com
We usually reply within a few days.
We can help you faster if you include:
- your phone model and operating system (Android / iOS) version,
- the app version (shown at the bottom of the Settings screen),
- which day's puzzle the problem happened in and what it was.
Frequently asked questions
When does the new puzzle arrive?
Every day at 09:00 Turkey time (06:00 UTC), at the same moment for everyone.
My streak is gone, can I get it back?
If you signed in (with Google or Apple), your streak and history are stored on the server; they come back when you sign in with the same account. If you didn't sign in, the data is kept only on that phone.
How do I delete my account?
In the app: Settings → Account → “Delete my account”. Details: account and data deletion.